heypolew.blogg.se - Intune remote control

Perform IT service or support activities to the device using this viewer. The response time may slow down as the transfer quality improves. If you select Automatic, dynamically-sized data can be transferred using the Quality of Service (QoS) method according to the network conditions, which improves the network's data transfer quality. You can also select 30%, 50%, or 100% for this value. By default, the transfer quality value is set to Automatic.

Settings tab - Set the transfer quality.

Information tab - See detailed device information, such as the device model name, IMEI, serial number, and OS version.

Knox Remote Support tab - See a history of device activities for the device that's currently connected, such as connection times, recordings, screen captures, and file transfer processes.

Upon successfully connecting, you can see the connected device's information and set the transfer quality.

Instruct the device user to install the latest version of the Knox Remote Support Agent and enter the access code.To remotely control a device with the Knox Remote Support Viewer: Control devices with the Knox Remote Support Viewer You can now control the target device using the Knox Remote Support Viewer. TIP - If you're accessing Knox Remote Support through the Knox Manage console, you can save time and directly launch the agent on the device by clicking Force Run. Click Send SMS to send the access code and a URL to install the Knox Remote Support Agent to the device through SMS.Instruct the device user to enter the access code in the agent on the device.If you don't see the 6-digit access code on the Knox Remote Support page, click Connect.Ĭhoose a method to send the access code to the device user: To use it, go to Device on the console, select a device from the list, and then click Knox Remote Support. If your enterprise uses Knox Manage, you can also access the tool through the Knox Manage console. In the top-right corner, click > Knox Remote Support.On the Device information screen that shows after you search for a device, click KNOX REMOTE SUPPORT.There are two ways to access the Knox Remote Support Viewer from the Knox Admin Portal: During this session, you can connect directly to their device from your computer and run diagnostics or fix issues remotely. If device users need additional troubleshooting and support from you, they may request a remote support session.